1. Who we are
Proline Voice is the AI call answering service described in the Terms of Use. We are responsible for the data of your account and of your use of the dashboard.
The customers of your business who call you or visit your public page are different people from you. For their data, you decide how it is used, and Proline Voice handles it on your behalf to provide the service.
2. Data we collect
Account: name, email, phone, password (stored in a protected way) and the preferences you choose.
Business: company name, services, prices, areas served, hours, negotiation rules and what you put on your public page.
Calls: the caller's number, date and length, the recording, the transcript and the summary produced. See the Call Recording Policy.
Payments and ads: your plan, billing history and ad balance. Full card details stay with the payment provider and do not pass through Proline Voice.
Use of the site and dashboard: technical information such as browser type, language and pages visited, so the service works and improves.
3. What we use the data for
We use the data to answer calls, book, produce and send summaries, bill the subscription, publish the ads you create, give support and keep the service safe.
We also use information about how the service is used, without identifying you, to fix problems and improve the agent. We do not sell your data.
5. How long we keep it
We keep data while your account is active and for as long as needed to meet legal duties, settle disputes and enforce our terms.
Recordings and transcripts are kept for the period described in the Call Recording Policy. When you close your account, we delete or anonymize the data, except what the law requires us to keep.
6. Your rights
You can ask for access to your data, correction, export and deletion, and you can withdraw a consent you gave. These rights apply according to the law that applies to you, such as the LGPD and US state privacy laws like California's.
To use a right, contact us through the contact below. We may ask you to confirm that it is you before we handle the request.
7. Security
We protect data with encrypted connections, access control and separation between each company's accounts. No system is fully secure; if an incident affects you, we will tell you as the law requires.
9. Children
Proline Voice is for businesses and for people 18 or older. We do not knowingly collect data from children; if you notice it happened, tell us so we can delete it.
10. Changes and contact
We may update this policy. When a change is important, we will tell you by email or in the dashboard, and the last updated date at the top of the page shows when the text changed.
Questions or requests about your data? Reach us through the Help center.